I have to disagree. I do not know if these people are perhaps going during the "busiest" times, and when I do go, perhaps they aren't so busy?
But I can honestly say from my experiences at the new Laurel IHop, the waitresses were friendly and fast to deliver our food, our food was still hot/warm, and it tasted great.
My only complaint - they are more expensive than Huddle House. At least they should try to match Huddle House prices. (And they may get more customers that way. As it is, I'd prefer Huddle House.)
So I give them 4 stars.